General

The proper pronunciation is “day nuh gose”.

For now, our wine shop ONLY accepts orders placed in 6 or 12-bottle increments. Please mix-and-match your wines into 6 and 12 bottle-sized orders only – thank you! All wine futures orders are sold and shipped in either 12-bottle cases or 6-packs.

Shipping

You may have purchased a Futures product, and those ship once the wine has been bottled. For estimated Futures ship dates, please click here.

Orders containing only Bottle Shop wines ship ASAP.

Yes, wines are available for purchase in the contiguous U.S. only, excluding AK, AR, DE, HI, MS, ND, RI, UT, WV.

Returns

Due to the nature of alcoholic beverage regulation, all sales are considered final.

If you need to cancel a Buy & Hold order, please email our team and we can cancel the order for you. Please note refunds will only be processed in the form of store credit, less a 15% restocking fee.

Once your order has shipped, we can only accept cancellation/refund requests for non-damaged and undelivered wine under exceptional circumstances.

Refunds for pre-authorized returns or for wine returned as undeliverable are issued only as Store Credit, less shipping costs.

If you have received your wine delivery and it has been damaged in transit, please contact us for a resolution. Your satisfaction is our priority.

Wine

If you've purchased from our Bottle Shop, please give the wines 5-7 days to settle from their journey in a cool, dark place once you've received them. If you've ordered from our Futures Shop, here's how to best enjoy your wine...

Many of our Futures offers ship immediately after bottling, when wines are undergoing "bottle shock" - a short-term period when wines temporarily lose some flavors/aromas. This goes away after the wine has had some time to settle down. Different wines take different amounts of time to emerge from bottle shock.

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If your wine was recently bottled, here are some guidelines to follow:

Bold wines like Cabernet, Syrah and Zinfandel: allow 3-4 months to fully get through bottle shock; however, the wines will continue to evolve over time under proper cellaring conditions.

Medium-bodied reds like Pinot Noir: allow 2-3 months to fully get through bottle shock; like the bold reds, extra cellaring time will only improve the wine's presentation. 

Medium and full-bodied whites like oaked Chardonnay or Viognier: allow 2-3 months to fully get through bottle shock; most white wines gain complexity and bouquet with additional cellaring time.

Light-bodied whites and Rosé wines: allow 6-8 weeks to fully get through bottle shock. These wines are best enjoyed fresh and young, but some rare examples will gain complexity with a bit more cellar aging. 

If you have questions on aging recommendations, don't hesitate to reach out to our team at support@denegoce.com.

Foil capsules were originally conceived to protect wines in damp cellars full of critters like boll weevils that feed on cork. However, given today’s modern storage conditions, those are likely no longer a threat. The closures we use to seal our wines are also not an attractive food source for critters. The truth is, capsules today are merely decorative and nothing more than an added expense. In the interests of keeping your costs low (and the fact that 99% of capsules are non-recyclable) we've decided to leave them off.

We do not advise using Coravin with any de Negoce wines, as the enclosures we use do not work with the Coravin system.

This information is located on the wine's product page.